At Planet 7 Casino, we understand that you may have questions about our games, account management, deposits, and withdrawals. Our FAQs section is designed to provide clear and concise answers to help you get the most out of your gaming experience. Whether you’re a new player or a seasoned pro, we’ve gathered the most commonly asked questions to ensure that you have all the information you need. If you don’t find the answer to your question here, our dedicated customer support team is available 24/7 to assist you with any inquiries.
Anyone can play for fun at Planet 7 Casino. To play for real money, you must be at least 21 years old or the legal age in your jurisdiction.
No, playing for fun is completely free. You can download and enjoy all our games without spending any money.
To play for real money, simply log into your account, visit the “Cashier” section, and choose a deposit method to fund your account. Once your account is funded, you can start playing.
No, all transactions at Planet 7 Casino are private, and we do not report your winnings to tax agencies or the IRS.
Yes, Planet 7 Casino operates in jurisdictions where online wagering is permitted. Please ensure online gambling is legal in your location before playing for real money.
Yes, Planet 7 Casino is fully licensed and complies with all regulations related to online gambling.
We use a certified Random Number Generator (RNG) that is regularly tested for fairness by independent agencies. Our games are powered by RealTime Gaming (RTG), ensuring every outcome is random and unbiased.
To become a VIP player at Planet 7 Casino, please contact our VIP department via the “Contact Us” page to inquire about the eligibility and benefits of VIP membership.
Download times depend on your internet connection. Here’s an estimate:
56k Modem: ~9 minutes
DSL/Cable Modem/T1: Less than 30 seconds
After downloading, double-click the file (e.g., “smartdownload.exe” or “Planet 7.exe”) and follow the installation steps. Once installed, create an account and log in to start playing.
If you can’t find the file on your desktop, use the search function on your computer. Go to “Start”, type “smartdownload.exe” or “Planet 7.exe” in the search box, and click “Search”. Once located, double-click the file and follow the installation instructions.
The Desktop is the background area on your computer where you see your icons. This includes things like “My Computer” and “Recycle Bin.”
After launching the Planet 7 Casino software, click the “New Account” button. Fill in the required information and click “Create” to register your account. Once your account is set up, you can log in and start playing.
To deposit, log into your account, go to the “Cashier” section, select your preferred deposit method, and follow the instructions to fund your account securely.
Yes, we use 256-bit SSL encryption to ensure that all your transactions and personal information are safe and protected. Your data remains confidential and secure.
Transactions are conducted in U.S. dollars. You can deposit in any currency, and we will credit your account in dollars at the current exchange rate.
Withdraw your winnings by visiting the Cashier section and selecting your preferred withdrawal method. Withdrawal methods depend on how you deposited funds into your account.
No, your transactions are private, and we do not report your winnings to any government agency. All transactions remain confidential.
Select the Bitcoin deposit option in the Cashier, scan the QR code or use the provided Bitcoin address to complete your transaction. Your account will be credited once the transaction is confirmed.
Bitcoin deposits typically take from a few minutes to 10 minutes, depending on the network confirmation time.
You can purchase Bitcoin from various crypto exchanges such as Coinbase, Binance, or Kraken, which support Bitcoin transactions.
To withdraw via Bitcoin, you must have previously made a deposit using Bitcoin. Additionally, you may need to provide identification when processing withdrawals.
Yes, Bitcoin offers a secure and anonymous way to deposit and withdraw funds. It doesn’t require sharing personal banking details, and transactions are secure through blockchain technology.
At Planet 7 Casino, we offer a wide variety of games, including slots, table games like blackjack, roulette, baccarat, video poker, and live dealer games. Whether you enjoy classic games or the latest releases, there’s something for every player. Our games are powered by RealTime Gaming (RTG), offering high-quality graphics, sound, and a smooth gaming experience.
Once you’ve created an account and logged in, simply navigate to the game you want to play. Each game has a simple interface, and instructions are usually available in the game menu. You can select your bet size, place your bet, and start playing. The rules and features of each game are also outlined in the game’s help section, providing guidance for both new and experienced players.
Yes! Planet 7 Casino offers demo versions of most games. You can play for fun, practice, or explore new games without having to wager real money. This gives you a chance to get familiar with the gameplay before transitioning to real money play.
If you encounter any issues with a game freezing or crashing, we recommend the following steps:
Check your internet connection to ensure it’s stable.
Restart the game or refresh the browser if playing in Instant Play mode.
If the problem persists, please contact our customer support team via live chat, email, or phone, and we’ll help resolve the issue promptly.
Yes! Planet 7 Casino is fully optimized for desktop and mobile play. You can log into your account on multiple devices, including smartphones, tablets, and computers. Your balance, bonuses, and game progress are synced across devices, so you can enjoy a seamless gaming experience on the go.
Yes! All games at Planet 7 Casino use RealTime Gaming’s (RTG) certified Random Number Generator (RNG) to ensure fairness. The RNG guarantees that all outcomes are completely random and unbiased, creating a fair gaming experience for every player. Additionally, our games are regularly tested by independent agencies to maintain integrity and ensure that they meet the industry’s highest standards.
If you lose connection during a game, the Planet 7 Casino software will automatically pause the game. Any bets you placed will not be affected. In most cases, the game will resume from the point where you left off once your connection is restored. If you are playing a game with real money bets, please contact our customer support team if you encounter any issues during your session.
Yes! Most games at Planet 7 Casino allow you to change your bet amount during the game. In slot games, you can increase or decrease the coin size or the number of paylines. In table games, such as blackjack and roulette, you can adjust your bets between rounds. Make sure to review the game rules to understand the options available in each specific game.
Winnings in Planet 7 Casino games are based on the paytable or rules of each individual game. For slots, your payout is determined by matching symbols on the paylines, while in table games like blackjack or roulette, winnings are based on the odds associated with your bet. When playing video poker, payouts are based on the value of the hand you’ve drawn.
While Planet 7 Casino offers an exciting selection of solo casino games, we also have live dealer games, which allow you to interact with professional dealers and other players in real-time. This adds a social element to your gaming experience, enhancing the excitement and authenticity of the games.
The house edge is the mathematical advantage the casino has over the players in each game. The house edge varies by game type. For example:
Slots: The house edge typically ranges from 2% to 10%, depending on the specific game.
Blackjack: The house edge is usually around 0.5%, but it can vary depending on the rules and strategy used.
Roulette: The house edge in European roulette is around 2.7%, while in American roulette, it is about 5.26%.
Understanding the house edge can help you manage your bankroll and make more informed decisions while playing.
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